Researchers at the Competence Center Digital Research (zedif) and the Heinz Nixdorf Chair for Distributed Information Systems aim to design AI-based solutions to address certain bureaucratic and technical challenges that arise in the context of the Online Access Act (Onlinezugangsgesetz, OZG). Together with partners from the Thuringian Ministry of Finance, the Institute of Data Science at the German Aerospace Center in Jena, and Bielefeld University they work in the two projects simpLEX and Canaréno. A local government in Thuringia is serving as a practical partner. The Federal Ministry of the Interior and Community is funding the projects with around five million euros over the next three years. The official kick-off meeting will take place on April 6.
With the Online Access Act, which came into force around five years ago, the federal, state and local governments have committed themselves to offer all administrative services digitally by the end of 2022. Citizens should then be able to submit all applications online. At the state level in particular, there is still a lot to do – not only to actually meet the target by the end of the year, but also to build systems that can be maintained quickly and easily over the long term and expanded as needed. Artificial intelligence is expected to provide valuable services in this restructuring.